Charlie is billed through Shopify. All charges appear on your regular Shopify invoice in USD, billed every 30 days—no separate payment method required.
Free trial
Every plan includes a 15-day free trial with full access to all features. No credit card required to start—billing only begins after the trial ends.Plans & pricing
Basic
$350 / month
- Online GMV up to $200k / month
- All features included
- Email support
Starter
$700 / month
- Online GMV up to $1M / month
- All features included
- Dedicated support
Growth
$1,750 / month
- Online GMV up to $1.5M / month
- All features included
- Dedicated support
- White-glove onboarding
Scale
$3,000 / month
- Online GMV up to $2.5M / month
- All features included
- Dedicated support
- White-glove onboarding
- Customer success manager
What’s included in every plan
No feature gating—every Charlie customer gets access to:- ✓ Fulfillment constraints (product, customer, cart, inventory, capacity)
- ✓ Order routing rules (ranked groups, product, customer, cart, inventory, capacity)
- ✓ Max shipment rules
- ✓ Safety stock management
- ✓ Location daily order limits
- ✓ Location management and tagging
- ✓ Analytics and reporting
- ✓ Activity logs
- ✓ Shopify Flow automations
- ✓ POS extensions (inventory display, revenue tile, SFS orders tile)
- ✓ Theme integration (metafields)
- ✓ Unlimited locations
- ✓ Unlimited rules
Support levels
| Plan | Support |
|---|---|
| Basic | Email support |
| Starter | Dedicated support |
| Growth | Dedicated support + white-glove onboarding |
| Scale | Dedicated support + white-glove onboarding + customer success manager |
How billing works
Start your free trial
Install Charlie and begin your 15-day free trial. Full access to all features, no payment required.
Recurring billing
Charlie bills every 30 days through Shopify. Charges appear on your regular Shopify invoice in USD.
FAQ
What counts as online GMV?
What counts as online GMV?
Online GMV is the total value of orders placed through your online store (checkout). It does not include POS sales, draft orders, or refunded orders.
What happens if I exceed my GMV limit?
What happens if I exceed my GMV limit?
We’ll reach out to discuss upgrading to the appropriate plan. We won’t cut off your service unexpectedly.
Can I change plans mid-cycle?
Can I change plans mid-cycle?
Yes. Upgrades take effect immediately (prorated). Downgrades take effect at the start of your next billing cycle.
Is there a contract or commitment?
Is there a contract or commitment?
No. Charlie is billed every 30 days through Shopify. You can cancel anytime—no long-term contracts.
How do I cancel?
How do I cancel?
You can uninstall Charlie from your Shopify admin at any time. Billing stops immediately upon uninstallation.
Related
Getting Started
Start your free trial and set up Charlie
Contact Support
Questions about billing or plans